At HORTOLOGY, we believe the journey of a plant—from our curated shelves in Brighton & Hove to your carefully styled space—should be as seamless and mindful as the atmosphere it helps create. We understand the anticipation of welcoming a new living artwork into your home, whether it’s a rare Agave Shaka Zulu, a sleek FIBRECLAY pot from our EARTHY OPULENCE collection, or a simple tool to nurture your greenery. That’s why we’ve designed a delivery process that prioritises care, clarity, and global reach.

“We don’t just deliver plants and pots; we deliver the beginning of your next calming influence, your next moment of gleam & shine. Our packaging is an extension of our care, ensuring your botanical companions arrive safely, ready to thrive.”

Our Delivery Process: Designed with Care

Every order is a promise. From the moment you select a piece from CALMING INFLUENCE or SEA & SKY, our team treats it with the horticultural respect it deserves.

  • Order Processing (1-2 Days): Our team carefully handpicks, prepares, and packages your plants and products. Each item is secured with protective, sustainable materials to ensure it travels safely.
  • Dispatch & Tracking: Once your order is on its way, we’ll send you a tracking notification so you can follow its journey to your door.
  • Expert Packaging: Plants are potted and secured to prevent soil spillage, while pots like our COMPOSITE and ceramic designs are meticulously wrapped. Atomisers & Misterse and other delicate items receive special attention.

Shipping Options to Suit Your Needs

Whether you’re an urban dweller eager for a quick refresh or a global plant lover planning a new indoor oasis, we offer flexible shipping to bring HORTOLOGY to you.

🚚 Standard Shipping – £12.95

Carrier: DHL or FedEx

Delivery Time: 10-15 days after dispatch.

Ideal for when you desire a balance of speed and value. Our trusted courier partners ensure a reliable, trackable journey for your precious greenery and designer pots.

🎁 Free Shipping

Carrier: EMS

Delivery Time: 15-25 days after dispatch.

Condition: Automatically applied to all orders over £50.

Perfect for the thoughtful planner building their collection. Enjoy the satisfaction of cultivating your space without shipping costs, with a slightly longer, careful transit time.

Please note: We ship globally, excluding some remote locations and parts of Asia due to complex phytosanitary regulations. You will be notified at checkout if we are unable to deliver to your address.

After Your Package Arrives

Your relationship with HORTOLOGY continues long after delivery. We want you to be completely delighted with your purchase.

  • Unboxing with Ease: Carefully unpack your items. Your plant may have experienced some travel stress—this is normal. Place it in indirect light and consult our PLANT CARE guides for specific revival tips.
  • Our Returns Promise: If anything isn’t perfect, you have 15 days from receipt to initiate a return. Please contact our team at [email protected] to arrange a return. Items must be in original, resalable condition.

Your Questions, Answered

Can I track my order? Yes! You will receive a tracking link via email once your order is dispatched.

What payment methods do you accept? We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout.

Do you ship to my country? We serve plant lovers across the globe, with the exceptions noted above. Our checkout system will confirm availability for your region.

Questions about delivery? Our team is here to help your garden grow.
Reach out to us at: [email protected]

HORTOLOGY Plants Sale · 40 Prince Albert St, Brighton & Hove · Serving plant lovers globally.

Cultivating your indoor oasis, one careful delivery at a time.